Privacy Terms

Afinans Life Pension Insurance Services Inc. (hereinafter referred to as “Afinans”) carries out its activities with a service philosophy focused on customer satisfaction and the security of customer information. For this reason, necessary measures have been taken by keeping our Company’s system and internet infrastructure at the most reliable level to protect the confidentiality of our customers' personal information.

This Privacy Policy covers the websites www.complicationinsure.com, www.afinans.com.tr, and/or any pages or sub-sites of these websites or mobile sites offered by Demir Sağlık (all collectively referred to as “Digital Platforms”), and regulates the procedures and principles regarding their confidentiality. By accessing and using the Digital Platforms, you declare that you have read, understood, and accepted this Privacy Policy. If you do not agree with the procedures and principles in the Privacy Policy, we would like to remind you that you should not use the Digital Platforms.

The Digital Platforms you visit are operated by Afinans, and necessary and reasonable precautions are taken to store your data securely and confidentially. The data obtained during the use of the Digital Platforms by Afinans are not used for purposes other than those specified in this Privacy Policy and are accessible only to authorized employees and service providers who have agreed to keep the data confidential under confidentiality agreements. Such data may also be shared indefinitely with sales channels operating under Afinans; agents, brokers, direct sales offices, and all kinds of promotional, advertising, and communication applications. Afinans will disclose this information only within the framework of necessary authorizations and legal regulations. Afinans ensures that the service providers and sales channels it collaborates with comply with the Company’s privacy standards and conditions.

There are also non-public areas on the Digital Platforms. Access to such areas is provided with a special entry code. The information entered by visitors on non-public Digital Platforms for product/service applications, information updates, and other operations related to products cannot be viewed by other visitors. If the disclosure of this information is requested by competent authorities and/or legislative, executive, judiciary bodies or institutions as required by the legislation to which Afinans is subject, this information will only be disclosed within the framework of necessary authorizations and limited to the information requested.

It is prohibited for unauthorized persons to partially or completely obtain, read, copy, reproduce, distribute, publish, or use the information and programs in non-public areas of the Digital Platforms by any means, whether as is or modified. Persons with access authorization to such areas are granted personal access and use rights only to the information and programs therein.

Public Digital Platforms may contain links to other digital platforms. The commitments in this Privacy Policy are valid only for Digital Platforms operated by Afinans and do not cover other digital platforms. Regarding the use of other digital platforms, the privacy assurance of the respective platform will apply. Afinans is not responsible for the information usage, ethical principles, privacy principles, content quality, service quality, or any material or moral damages and losses that may occur on other digital platforms accessed from Digital Platforms via advertisements, banners, or other purposes.

Afinans is not responsible for any direct or indirect damages that may occur due to the lawful or unlawful actions of third parties on the Digital Platforms, or any errors, interruptions, delays in data transmission, computer viruses, line and electrical faults that may occur during the use of Digital Platforms.

The Privacy Policy constitutes the legal relationship established between Afinans’ website and the visitor, and it is binding for the parties or for any relationship arising due to this site. Unless otherwise agreed in writing, no claims or rights can be asserted against www.complicationinsure.com and www.afinans.com.tr in violation of these provisions.

In case of a change in the corporate structure of Afinans due to merger, consolidation, sale of material assets, liquidation, or transfer, Afinans may transfer or sell the information collected through its website (including but not limited to personally identifiable information of visitors) to one or more affiliated or unaffiliated third parties.

Afinans reserves the right to amend this Privacy Policy at any time to keep its privacy and data protection principles up to date and to comply with relevant legislation or for new services offered by Afinans. If we decide to change this Privacy Policy, the updated policy will be announced on our website.

If you have any questions or require additional information regarding the Privacy Policy, you can contact our Company.

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